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Primary Care Networks (PCN) Knares Medical Practice is working together with practices in West Basildon PCN to improve patients quality of care.

Primary care networks were introduced in January 2019, which gave the opportunity for GP practices to join networks each with between 30,000 and 50,000 patients.

The Knares Medical Practice is in West Basildon PCN (WBPCN) made up of five practices in Basildon with a population of approximately 50,000 patients.

ln order to support Practices, Additional Roles Reimbursement Scheme (ARRS) was established, to provide a multi-disciplinary teams to provide more integrated health and social care services locally. The patients are able to benefit from the following roles of healthcare providers-

Clinical Pharmacist, Pharmacy Technician, Social Prescribing Link Worker, Health and Wellbeing Coach, Care Coordinator, Physician Associate, First Contact Physiotherapist, Dietician, Podiatrist, Occupational Therapist, Trainee Nursing Associate, Paramedics, Advanced Practitioner and Advanced Mental Health Practitioner.

With these additional workforce, The Knares Medical Practice will be able to book patients onto those additional roles, to enable the GPs and and Nurses to devote more time to other quality of services framework.

To OPT out of sharing data please sign into yourdatamatters@nhs.net you must have your NHS number to be able to do this.

 

For NEW Registration to register with a GP you can download a GMS1 registration form required for this on  www.gov.uk/government/publications/gms1 and bring or send to the surgery.


The practice has 21% sign up of online services have you signed up yet?


Comments & Complaints

stethoscope2We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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